As a way to attempt to reduce some of the pressure and low scores gig employees might deal with from panicked consumers, Instacart has made some modifications to its app. The very first is that consumer ratings will not impact their access to orders during the pandemic.
Instacart, in an article, said it made this change based on feedback from consumers.
2. Every shipment app is overwhelmed with orders. If your order appears outside your original shipment window, it’s probably not your consumers fault. We get the order, we go shopping the order, we deliver the order. Discovering replacements and standing in long lines take extra time. 3/7
— I’m Gon na Prepare That! (@GonnaCookThat) March 16, 2020
Shoppers can also cancel batches leading up until they come to the store. And if a customer’s whole order is out of stock, Instacart will immediately cancel the order and notify the customer, so that the shopper does not have to contact the support team.
” We’re continuing to see a surge in need throughout our platform as consumers progressively rely on Instacart as an essential service to get the fresh groceries and family products they require,” an Instacart representative said in a statement. We have more consumers on the platform than ever in the past and we have the capacity for more people to join Instacart as a versatile revenues chance to pick, pack and provide groceries.
Last but not least, Instacart now allows shoppers to use Apple Pay or Google Pay to check out, and is working with its retail partners to introduce product caps to avoid consumers from buying more than the in-store purchase limits.
These item modifications come a couple of days after Instacart announced it would offer up to two weeks of pay for any consumer who is detected with COVID-19 or positioned in quarantine by a public health authority. In California, some gig employees would rather companies like Instacart, DoorDash and Uber make them W2 staff members and offer them benefits like healthcare, paid sick leave, special needs leave and more. Recently, Gig Workers Increasing called on California legislators to implement the new AB 5 law that would guarantee business classify employees as W2 employees rather of independent contractors. It’s worth keeping in mind that Instacart is among the companies working to combat AB 5 in a proposed ballot initiative
” … The occupational accident insurance arrangements consisted of in the measure would cover chauffeurs the like employees settlement insurance coverage covers W2 employees,” a spokesperson for the Secure App-Based Drivers & Services Act informed TechCrunch in a declaration. “It would cover medical expenditures and disability payments for chauffeurs who ended up being ill on the job, either from Coronavirus or another illness. The flexibility, the base pay guarantee, the health insurance and the insurance coverage make the tally step more imperative now than ever.”