We are continuing to operate as near typical as possible and are adjusting our services to support our customers.
Contacting the VOA
The best way to call us is through the Contact Form, which also has links to helpful self-help guidance. We have actually substantially developed our capability to manage electronic queries and using this channel will assist ensure your query is handled by the suitable team as rapidly as possible.
We supply a variety of affordable modifications to customers where they are required. Clients can let us know through the Contact Kind or ask a pal or family member to complete on their behalf.
If you need to return any forms or files to us please send them electronically, rather than by post.
We have resumed a minimal telephone service in between 10 am– 2pm, Monday to Friday. Please just call us if you are unable to utilize the Contact Type or discover the details you are looking for on our site. You might receive a quicker complete response through utilizing the Contact Type.
We have actually restarted residential or commercial property inspections for domestic and non-domestic properties. We will only carry out a physical inspection if it is safe to do so and we can not gather the info we need digitally.
We will get in touch with clients in advance to go through a danger assessment and guarantee the inspection is carried out as securely as possible for our customers and the inspector. We will also follow social distancing standards and other precaution throughout the visit.
Other face-to-face appointments
Inspections for Fair Rent work are still stopped briefly and we continue to gather the details we need through other paths in order to advance cases. Our Lease Officers are also making greater use of information available electronically rather than making visits to gather rental info.
We are not able to accommodate requests to view hard copy rental information we hold, such as Rent and Lease Particulars, Kinds of Return and proposition kinds.
Published 7 August2020