Ministry of Health, Turkey
A Turkish mom, discovering it difficult to manage her 6-year-old kid’s unusual tantrums, had the ability to call a newly produced psychological health telephone service to request for guidance. The responder who addressed her call described that children who are socially separated can typically feel bored, stressed and afraid while COVID-19 determines keep them apart from their schools and pals.
This mother is one of numerous Turkish individuals who have gotten in touch with the recently produced, WHO-backed helpline which supports those impacted by psychological health concerns in the wake of COVID-19
” This psychosocial health assistance line was developed to help individuals deal with stressors brought on by modifications to the lives of health employees and the general public from COVID-19 It also assists people with chronic mental disorder and provides a referral system for individuals who require to gain access to social services,” states Dr Esra Alatas, Head of the Mental Health Department at Turkey’s Ministry of Health.
80000 consultations with skilled staff in all 81 provinces
According to the Ministry, the service reaches all of Turkey’s 81 provinces and has offered more than 80 000 assessments to health workers and citizens since its launch in March. A guide for the helpline staff was established jointly by the WHO and the Ministry of Health, and prior to the launch of the service, 418 personnel were trained to offer suggestions on how to protect against COVID-19, manage stress and access psychological health services.
” The guide for psychosocial support hotline staff consists of assessment record kinds in addition to general recommendations and specifically created technical guidance for those dealing with adults, the elderly, kids, health employees, people with specials needs and some institutions,” describes Dr Akfer Karaoglan Kahilogullari, WHO Turkey Mental Health Program Coordinator.
The guide was developed by WHO in collaboration with the general public Health Directorate Mental Health Department, Bakirkoy Mazhar Osman Mental Health Training and Research Study Hospital, University of Health Sciences, Turkish Red Crescent and International Medical Rescue Teams Association (UMKE-DER), with the assistance of Eskisehir Technical University.
Thanks to the helpline, those who are struggling mentally to adjust to life in the shadow of COVID-19 feel supported. When it comes to the son who was having temper tantrums, the hotline advised the household to listen and to talk through their feelings as a method of finding out to accept occasions beyond their control. The kid’s mother states that, thanks to this intervention, she has actually learned to stop blaming herself when things go wrong. “I forgive myself far more easily and more frequently now when I make parenting mistakes,” she says. “I am more understanding and patient towards my kids.”